Orda Ghana ("we," "us," or "our") operates under Ghana's Data Protection Act, 2012 (Act 843). This policy details how we handle your personal information when you use our services for rides, deliveries, or food orders.
1. Information We Collect
1.1 Information You Provide Directly
- Account Setup: Full name, Ghanaian phone number, email address
- Payment Details: Mobile money numbers (MTN/Vodafone/AirtelTigo), or cash transaction records
- Service Requests: Pickup/delivery locations, food preferences, allergy alerts, and special instructions
- Verification Documents: Scanned Ghana Card or passport (for high-value deliveries over ₵1,000)
1.2 Information Collected Automatically
- Precise Location: GPS data during active bookings to match Riders and track orders
- Device Information: IP address, device model, operating system version
- Usage Analytics: Frequently visited locations, saved addresses, ratings given to Riders, and app interaction patterns
- Transaction Records: Time-stamped logs of all services requested and completed
1.3 Information from Third Parties
- Riders: License plate numbers, rider names, and user ratings after trip completion
- Restaurant Partners: Order preparation status and estimated completion times
- Payment Processors: Mobile money transaction confirmations from MTN/Vodafone
2. How We Use Your Information
2.1 Essential Service Operations
- Match you with nearby Riders for transportation or delivery services
- Process payments and send digital receipts for cash transactions
- Share delivery addresses with restaurants for food order fulfillment
- Enable real-time order tracking through GPS technology
2.2 Safety and Security Measures
- Verify Rider identities using government-issued IDs and license plates
- Detect and prevent fraudulent transactions or account takeovers
- Investigate reported incidents through ride/delivery history logs
2.3 Service Improvement Initiatives
- Analyze popular routes to optimize Rider allocation during peak hours
- Develop new features based on user behavior patterns (with consent)
- Resolve technical issues using app crash reports and performance data
2.4 Marketing Communications
- Send promotional offers for frequently ordered restaurants (opt-out available)
- Notify about service updates or new features in your operating areas
2.5 Legal Compliance
- Respond to valid requests from Ghanaian law enforcement agencies
- Maintain financial records as required by Ghana Revenue Authority
4. Data Security Safeguards
4.1 Protection Measures
- End-to-End Encryption: All data transmissions secured via SSL/TLS protocols
- Payment Security: Card details tokenized; cash receipts digitally watermarked
- Infrastructure: Secure AWS servers in Accra with enterprise-grade firewalls
- Access Control: Strict employee permissions with biometric authentication
4.2 Breach Response Protocol
- Immediate investigation of suspected incidents
- Notification to affected users within 72 hours
- Cooperation with Ghana Data Protection Commission
5. Data Retention Periods
We retain information only as necessary:
- Account Profiles: 3 years after last login
- Transaction Records: 7 years (per Ghana Revenue Authority requirements)
- Location History: 6 months (anonymized after 30 days)
- Customer Support Interactions: 2 years from resolution date
6. Your Privacy Rights
Under Ghana's Data Protection Act (Act 843), you can:
- Access: Request a copy of your personal data (free once annually)
- Correct: Update inaccurate information via app settings
- Delete: Request account deactivation (excluding transaction records)
- Object: Opt-out of marketing communications anytime
- Portability: Export ride history in CSV format through our portal
Minors (17 years or below): Guardians must exercise these rights on their behalf
8. Policy Updates and Contact
8.1 Modification Procedure
- Material changes announced via SMS and in-app notifications
- Continued use constitutes acceptance after 14-day notice period
- Archived versions available at www.ordarides.com/ghana-privacy-archive
Contact Our Data Team
Phone: +233 24 129 3754 / +233 20 956 6537
Email: info@ordarides.com